Shipping & Delivery

This policy is designed to ensure that you are clearly aware of our shipping policies and procedures. By ordering from this store, you accept the policies contained herein, Our goal at White Snow Charlie is to provide you with the best shipping options to your doorstep.

Processing time and Delivery time and Order Cut Off  Time:

Order Cut Off time: 6 pm Eastern Standard Time

Order Handling Time: 1 to 2 business days (Mon-Sunday)

Order Transit Time: 1 Business day (Mon-Sunday)

Shipping costs: we offer free shipping

Delivery Terms:

We use UPS and FedEx and other carriers to deliver the product.

Change of Delivery Address:

We cannot change the delivery address once it is in transit. If you need to change the place to deliver your order, please contact us within 1 day of placing your order at [email protected]

Order Cancellations:

You can only cancel your order when it has not been shipped out. Any order shipped out can only be received and sent back to us upon cancellation reasons.

Parcels Damaged In Transit:

If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with the next steps.